Senior Business Development Director
With vast technical expertise and a steadfast commitment to delivering customer success, Tampa-based Mary Vaughan is one of Syniverse’s most in-demand experts. Mary’s skills are put to use as a member of Syniverse’s newly formed Global Business Services and Solutions team, which works with customers consultatively to identify business needs and create innovative solutions that help realize opportunities. We recently caught up with Mary to discuss her life and work at Syniverse.
How has your prior experience helped you to succeed in your current position?
MARY: Prior to joining Syniverse, I spent 20 years serving within the customer care and billing functions for mobile service providers around the globe. Because of my varied background in product strategy, management and implementation, I am able to identify unique ways Syniverse’s solutions can boost operational performance while improving end-user experiences, which has helped Syniverse extend its footprint with customers globally.
What accomplishment are you most proud of since joining Syniverse?
MARY: I take great pride in the progression of our Real-Time Intelligence (RTI) solution suite since I joined the company as part of the RTI product management team in August 2011, and I continue to advance the project in my current role. In a short time, our vision for RTI is being realized through tangible solutions that are helping our customers grow their businesses. A particularly rewarding project has been working with the team to build the RTI platform that provides the flexibility to create solutions that can be tailored for each individual customer’s environment. We are now seeing this pay off significantly through our ability to deliver the unique results that have the greatest impact.
What’s the best thing about working at Syniverse?
MARY: The caliber of talent throughout Syniverse is incredible. I am fortunate to be working alongside first-class mobile innovators, and I feel the combination of our unique perspectives helps generate ideas that are truly innovative and ultimately increase the value that Syniverse is able to bring to the industry. I also appreciate Syniverse’s continuous investment in turning these progressive ideas into real solutions that ultimately allow us to better serve our customers and their end users.
How do you spend your time away from the office?
MARY: I enjoy sharing quality food, conversation and the occasional wine tasting with my family and friends. I am the proud mother of two great daughters with whom I spend a lot of my time. Whether cycling, hiking trails or simply relaxing on the beach, I’ve also always enjoyed the outdoors whenever time and weather afford. Living in Florida has been very conducive to indulging my alfresco interests.