Preparing for the Paralympics with ‘Data First, Voice Second’

Filed in LTE, Real-Time Intelligence, Roaming by on September 16, 2016 0 Comments

This article originally appeared in Vanilla Plus and is reprinted here with permission.

Thousands of international visitors are now visiting Rio and other Brazilian cities for the Paralympics, says Pablo Mlikota, president, Americas at Syniverse.

The games will see over 4,300 athletes from 160 countries compete, and over 1.5 million tickets for the event have already been sold.

As was the case with the Olympic Games, more overseas visitors to Brazil mean a surge in mobile data use and roaming traffic across the country. Critically, these users will expect their mobile devices to “just work” the same as they always do. And for the Brazilian mobile operators that have a chance to be involved in supporting this once-every-four-year event, it’s crucial to get this right.

What we learned at the Summer Games
From my recent experience at the Rio Olympics, I’ve gotten an idea of how challenging this expectation will be. Syniverse worked with several Brazilian operators to help prepare their networks and manage the spike in inbound international visitors using 2G, 3G and LTE roaming during the two-week event. Through these experiences, we uncovered the priority for a “data first, voice second” approach through some valuable data that demonstrate the impact of roaming that Brazilian operators can expect during the Paralympics.

To start, we found that nearly half a million (495,952) unique roamers used data, and that there were 1.3 million unique roamers on 2G, 3G and LTE during the two weeks of the Games. At the opening ceremony alone, we measured 179,000-plus unique roamers on 2G, 3G and LTE. And on Friday, Aug. 12, and Saturday, Aug. 13, we saw the highest number of unique roamers, with more than 200,000 nationwide.

What’s more, we saw LTE data roaming increase from over 200 percent (middle of the Games) to over 240 percent (end of the Games) compared with the previous month. Data was the most-used channel, indicating a growing trend among consumers of using their mobile device to communicate through data-backed social networks, OTT apps and Wi-Fi options.

Moreover, these numbers point to some of the pressures that mobile networks come under when hosting a major event that attracts thousands of visiting roamers. Specifically, based on what we found, we identified two areas in particular that will be critical factors in the success of mobile at the Paralympics. As operators serve a massive number of Paralympics visitors, their preparation for LTE roaming and their execution of real-time monitoring will be critical factors in their performance.

The importance of LTE roaming testing
One factor on which the success of Brazilian operators’ service will hinge is the quality and thoroughness of their LTE roaming testing. Although LTE only represents a relatively small part of mobile networks, it represents a sizable foothold in many countries where fans are traveling from.

To this end, a first requirement for operators’ success is to have roaming agreements in place and have conducted multiple roaming trials with hundreds of other operators worldwide from the 150-plus countries whose teams are competing.

What’s more, each operator’s network must be able to properly deliver and support multiple data sessions to deliver an uninterrupted mobile experience for users.

Finally, operators must have a separate testing strategy in place for a number of roaming situations and fallback scenarios for (1) markets with no LTE service, (2) markets with both LTE and legacy 3G and 2G service, and (3) markets with only LTE service.

A focus on real-time monitoring
A second critical factor is operators’ ability to monitor users’ roaming experiences and resolve problems in real time. Having worked with Brazil’s operators since 2014 to prepare for the Olympics and Paralympics, we identified several elements with monitoring roaming.

One is the importance of using the latest real-time intelligence technologies to identify network abnormalities, such as data registration failures and traffic patterns, and highlight these before they affect users. With tools like roaming activity heat maps that show trouble spots, operators can quickly detect problems and drill down to individual accounts before users become inclined to explore other connectivity options.

Another factor of real-time monitoring involves the integration of alerting mechanisms to put the power of real-time monitoring and usage control directly in users’ hands, providing them safeguards against bill shock.

Additionally, we found that another crucial component of real-time monitoring is having a local rapid-response capability, including an on-site 24/7 command center and team to proactively address problems.

Looking ahead
Global events like the Paralympics show operators that the move from “voice first, data second” 3G traffic to today’s “data first, voice second” LTE traffic is a complex transition. It requires detailed preparation before the event as well as close monitoring and fine-tuning during the event. How Brazil’s operators manage this LTE roaming and real-time monitoring will be critical for mobile’s success at the Paralympics, as well as for informing other operators how to manage events of a similar magnitude.

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About the Author ()

Pablo Mlikota was named as President, Americas Region, in 2016 and leads the management and expansion of Syniverse’s product offerings and market share in this large and rapidly growing region. Previously, he served as Senior Vice President and Managing Director, Caribbean and Latin America, and Global Strategic Programs, and oversaw Syniverse’s operations in this region as well as Syniverse’s worldwide services delivery for several large mobile operators. Prior to these roles, Pablo served on the product management side as Senior Vice President, Global Business Services and Solutions, helping customers reduce operational costs and enable new revenue-generating capabilities through the utilization of big data, real-time intelligence and consultative services. Before joining Syniverse, he served as Chief Operating Officer and General Manager for Newlink Group, a digital marketing firm, and, prior to that, as Senior Vice President of Sales and Services for Global Crossing Latin America. His experience also includes leadership positions in marketing, customer service and sales at Nokia and AT&T. Pablo received a bachelor’s degree in electronic engineering from the University of Buenos Aires and an MBA from the University of Miami. He also maintains positions with the international academic community as Chair of International Business at San Andres University in Argentina and as Chair of International Business and Negotiation Skills at DeVry University’s Miami campus.

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