Synergy’s Employee Spotlight series profiles some of the best and brightest of Syniverse who make mobile work for our customers around the world.
What’s your title and role at Syniverse?
I’m Senior Product Manager for our Mobile Policy Control Center solution (formerly Roaming Control Center), and I’m based in the Philippines. I provide product support for customers across Australia, South Asia, the Middle East and Africa.
How long have you been at Syniverse?
I’ve been with Syniverse since 2011. Prior to my current position, I was Senior Solutions Manager for our Asia Pacific region.
What are you working on this month?
I’m working with our sales and solution engineering account teams on optimizing our Mobile Policy Control Center solution proposals so we can close two opportunities in Africa. I’m also supporting an implementation of Mobile Policy Control Center for one of our major customers that may serve as a model for similar opportunities. Mobile Policy Control Center is a highly customizable solution that provides operators with the capability to deploy and manage a comprehensive set of controls for a variety of data roaming policy requirements. This helps customers stimulate incremental usage, make new data service promotional offerings available, and ensure a better quality of experience for their subscribers.
What’s one of the most valuable insights you’ve gained during your career in mobile?
Listening and proactively planning are two valuable skills I’ve learned in my role. As a part of our customer-facing team who interfaces with customers on a regular basis, I’ve learned that being the best customer service manager means having the discipline to listen closely in order to best understand customers’ needs. Moreover, I’ve learned that being able to proactively plan is vital, even amid highly fluctuating situations. Planning should cover the launch of a new solution as well the range of activities that can occur after launch. The ability to adapt to the uniquely diverse and changing needs of operators in different regions plays a major factor in success.
What’s been your best moment at Syniverse?
I really can’t pick one moment in particular, but I would say that every time I get the privilege to meet an operator and discuss how Syniverse can help address that operator’s specific challenges is a great moment for me. These moments challenge me to bring together my expertise in a way that precisely meets a customer’s needs, and when I succeed in this, it’s extremely gratifying.
What’s the best thing about working at Syniverse?
The opportunity to work daily with people who are eager to learn and grow. Despite the challenges that the fast-moving and competitive mobile industry can bring, I see my colleagues always looking to adapt and improve, and that constantly inspires me to do the same.
Tell us about your mobile lifestyle. What kind of phone do you use?
I use a Samsung Galaxy S7 Edge.
What’s your favorite app or tool on your phone, and why?
My WorldMate and Google Calendar apps. These are invaluable in helping me manage travel to different locations and time zones, and to deal with different currencies. In addition to those two apps, my everyday mobile lifestyle revolves around email, music, instant messaging and Facebook.
What’s the longest you’ve gone without using your phone recently?
The period from Christmas to New Year’s Day. I normally take vacation then, and it’s the only time I take a break from using my phone.
What do you like to do outside of work?
I love animals and enjoy taking care of my many pets, which include dogs, birds and fish. I also enjoy gardening and have several bonsai trees that I cultivate.